Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for DIY enthusiasts, professional painters, and camping equipment users aged 18 or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on paintsupplyshop.com, including text, graphics, logos, and product designs, is the property of Valspar Online Store or its suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We specialize in:

• Painting supplies (interior/exterior paints, primers, floor paints)
• DIY tools (saw blades, drill bits, Forstner bits)
• Camping equipment and tools
• Hardware and housewares

We strive for accurate product descriptions but cannot guarantee colors will match exactly due to monitor variations.

2.2 Custom Products

Custom-cut items (Circular Saw Blades, Forstner Bits, Drill Bits) cannot be returned once used or modified.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Taxes

Prices are in USD. You are responsible for any customs duties, taxes, or fees imposed by your country.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after shipment
• Free Shipping (orders over $50): EMS, 15-25 business days after shipment

We ship worldwide except some Asian countries and remote areas. Delivery times may vary due to customs.

4.2 Delivery Issues

If your order is delayed or appears damaged upon arrival, contact us immediately at [email protected] with order details and photos of damage.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of delivery. Non-returnable items include:

• Personal Care products (hygiene reasons)
• Opened paint containers
• Used custom-cut items
• Opened masonry sealers/waterproofers

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Wait for return authorization (1-2 business days)
3. Ship items to: 2989 Todds Lane, San Antonio, TX 78205

Original shipping fees are non-refundable unless the return is due to our error.

5.3 Refund Processing

Refunds are issued to the original payment method within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information.

6.2 Product Use

You agree to:

• Use all products, especially tools and chemicals, according to manufacturer instructions
• Wear appropriate safety gear when using our products
• Comply with all local regulations regarding paint disposal

6.3 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Resell our products without authorization

7. Limitation of Liability

Valspar Online Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Incorrect product use or failure to follow safety instructions
• Delays beyond our reasonable control (natural disasters, strikes, etc.)
• Color variations between product images and actual items

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts of Bexar County, Texas.

11. Contact Information

For questions about these Terms or any order:

Valspar Online Store
2989 Todds Lane
San Antonio, TX 78205
United States
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm CST