At Valspar Online Store, we’re committed to making your shopping experience for painting supplies, DIY tools, and camping equipment as smooth as possible. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Best for: Customers who want faster delivery

Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Available for orders over $50 USD
  • Best for: Budget-conscious customers

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind the quality of our products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Personal Care items (for hygiene reasons)
  • Opened paint containers (Interior Paints, Exterior Paints, Floor Paints)
  • Custom-cut items (Circular Saw Blades, Forstner Bits, Drill Bits that have been used)
  • Masonry Sealers & Waterproofers once opened

How to Return an Item

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample email template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Valspar Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return:

  • [Product Name] (Quantity: X)
  • [Product Name] (Quantity: X)

Reason for return: [Please specify]

I would prefer: [Refund to original payment method / Exchange for (specify product if known)]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address (2989 Todds Lane, San Antonio, TX 78205)

Step 3: Ship Your Return

Package your item(s) securely in the original packaging with all accessories.

  • For exchanges: Use the prepaid return label we provide
  • For refunds: You’re responsible for return shipping costs unless the return is due to our error

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Information

If you need a different size, color, or product:

  1. Follow the return process above
  2. Specify in your email that you’d like an exchange
  3. Indicate the replacement item you prefer from our selection

We’ll ship your replacement item as soon as we process your return, using the same shipping method as your original order unless otherwise requested.

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a free return and expedite your replacement

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges.

Contact us at:

Valspar Online Store
2989 Todds Lane
San Antonio, TX 78205
United States