Returns & Exchanges

At Valspar Online Store, we stand behind the quality of our painting supplies, DIY tools, and camping equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your shopping experience remains positive.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

• Item must be unused and in its original condition
• Original packaging must be intact
• Proof of purchase is required

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days and email you:

• Return authorization (if approved)
• Return shipping instructions
• Return address (2989 Todds Lane, San Antonio, TX 78205)

Step 3: Ship Your Return

Package your item(s) securely in the original packaging and include all accessories. Affix the return label (we’ll provide instructions) and ship via:

• For exchanges: Use the prepaid return label we provide
• For refunds: You’re responsible for return shipping costs unless the return is due to our error

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

Note: Shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover the shipping costs of the replacement item.

Exchanges

If you need a different size, color, or product:

1. Follow the return process above
2. Specify in your email that you’d like an exchange
3. Indicate the replacement item you prefer from our selection of paints, tools, or camping equipment

We’ll ship your replacement item as soon as we process your return, using the same shipping method as your original order unless otherwise requested.

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

• Contact us immediately at [email protected]
• Include photos of the damaged/incorrect item and packaging
• We’ll arrange for a free return and expedite your replacement