Welcome to the Valspar Online Store FAQ page. Here you’ll find answers to common questions about our premium painting solutions, delivery options, and customer service policies.

About Our Store

What kind of products does Valspar Online Store offer?
We specialize in premium painting solutions and DIY essentials including interior/exterior paints, primers, painting supplies, and various tools. Our product range also includes automotive supplies, camping equipment, hardware, and housewares to support all your home improvement needs.
Who is your typical customer?
We serve both professional contractors working on tight deadlines and DIY enthusiasts planning home improvement projects. Our efficient delivery services and quality products cater to anyone looking for reliable painting solutions and tools.

Product Questions

How do I choose the right paint for my project?
We offer specialized paints for different surfaces including interior walls, exterior surfaces, floors, and masonry. Consider the surface material, location (indoor/outdoor), and desired finish when selecting. Our customer service team can provide personalized recommendations.
Do you sell painting tools and accessories?
Yes! In addition to paints, we offer a complete range of painting supplies including brushes, rollers, paint pails, mixers, and more. We also carry various tools like drill bits, saw blades, and camping equipment that complement our core product line.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information and ensure secure transactions.

Shipping & Delivery

Where do you ship?
We ship worldwide, though delivery to some remote areas in Asia and other locations may be restricted due to carrier limitations. Our checkout system will automatically verify if we can deliver to your address.
What are my shipping options?
We offer two convenient shipping methods:

Standard Shipping (10-15 business days): $12.95 flat rate via DHL or FedEx with tracking included.
Free Shipping (15-25 business days): Free on orders over $50 USD via EMS with tracking included.
How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. For fastest processing, we recommend placing orders early in the week. Paint products ordered Friday-Sunday will begin processing the following Monday.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the delivery date. Products must be in original, unopened condition. To initiate a return, please contact our customer service at [email protected].
What if my order arrives damaged?
We carefully prepare each order to ensure it arrives in perfect condition. If you receive damaged goods, please contact our customer service immediately with photos of the damage for assistance.

Customer Support

How can I contact customer service?
Our customer service team is available via email at [email protected]. We’re happy to help with any questions about our products, delivery to your location, or your orders.
What are your business hours?
Our warehouse and customer service operate Monday through Friday during standard business hours (9AM-5PM CST). Emails received outside these hours will be responded to on the next business day.

At Valspar Online Store, we combine premium painting solutions with reliable delivery services to make your home improvement experience seamless from click to completion. If you have any questions not covered here, please don’t hesitate to contact us!